Dell is warning customers about a massive data breach after hackers claimed they accessed the information of approximately 49 million customers.

The U.S. computer maker has begun distributing data breach notices to customers affected by the incident, detailing how attackers gained unauthorized access to an online portal on its website that contained customer purchase information.

The email, seen by ReadWrite, said: “We are currently investigating an incident involving a Dell portal that contained a database containing limited types of customer information related to purchases of products from Dell.”

The Dell data breach email states: Hello, Dell Technologies takes the privacy and confidentiality of your information very seriously. We are currently investigating an incident involving the Dell Portal, which contains a database containing limited types of customer information related to purchases of products from Dell. We do not believe that our clients are at significant risk given the type of information involved. What data was accessed? Currently, our investigation indicates that a limited type of customer information was accessed, including: Name Physical address Dell hardware and order information, including service tags, item descriptions, order dates and related warranty information The information involved does not include financial or payment information, electronic Email addresses, phone numbers or any highly sensitive customer information. What is Dell doing? Upon discovery of an incident, we immediately implement incident response procedures, initiate an investigation, take steps to contain the incident and notify law enforcement. We have also retained a third-party forensics firm to investigate this incident. We will continue to monitor developments. what can I do? Our investigation indicates that your information was accessed during this incident, but given the limited information affected, we do not believe there is a significant risk. However, you should always keep these tips in mind to help avoid tech support phone scams. If you notice any suspicious activity related to your Dell account or purchases, please report the issue immediately to security@dell.com.The Dell data breach email states: Hello, Dell Technologies takes the privacy and confidentiality of your information very seriously. We are currently investigating an incident involving the Dell Portal, which contains a database containing limited types of customer information related to purchases of products from Dell. We do not believe that our clients are at significant risk given the type of information involved. What data was accessed? Currently, our investigation indicates that a limited type of customer information was accessed, including: Name Physical address Dell hardware and order information, including service tags, item descriptions, order dates and related warranty information The information involved does not include financial or payment information, electronic Email addresses, phone numbers or any highly sensitive customer information. What is Dell doing? Upon discovery of an incident, we immediately implement incident response procedures, initiate an investigation, take steps to contain the incident and notify law enforcement. We have also retained a third-party forensics firm to investigate this incident. We will continue to monitor developments. what can I do? Our investigation indicates that your information was accessed during this incident, but given the limited information affected, we do not believe there is a significant risk. However, you should always keep these tips in mind to help avoid tech support phone scams. If you notice any suspicious activity related to your Dell account or purchases, please report the issue immediately to security@dell.com.
Dell said the breach did not “pose a significant risk to our customers”

According to Dell’s data breach notification, the attack appears to have resulted in the theft of only personal information and no financial data. The stolen information included names, physical addresses, and hardware and order details in the system.

The company said it “immediately implemented our incident response procedures, began an investigation, took steps to contain the incident and notified law enforcement.” It added that it had hired a third-party forensics firm to investigate the matter and would continue to monitor the situation closely develop.

“Given the type of information involved, we do not believe our customers are at significant risk,” Dell wrote in an email.

Dell database reportedly sold

In April, the Daily Dark Web reported on a major security breach in which a threat actor claimed to sell a database purportedly containing 49 million Dell customer records. The assumed data includes details of systems purchased from Dell between 2017 and 2024, forming a comprehensive repository of customer information.

The data claims to be from current Dell servers and includes important personal and company information such as full name, address, city, province, postal code, country, unique 7-digit service tag, system ship date, warranty plan, serial number. Monitor number, Dell customer number, and Dell order number.

Threat actors claim exclusive access to this data, which contains a wealth of information. Of these, approximately 7 million records are related to individual/individual purchases, 11 million records are related to consumer segment companies, and the remainder involve businesses, partners, schools, or unidentified entities.

Additionally, threat actors indicate that the most affected countries are the United States, China, India, Australia, and Canada.

ReadWrite reached out to Dell for comment, and Dell responded: “We do not disclose specific information from ongoing investigations.”

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